Frequently asked questions.

We provide commercial cleaning and janitorial service, office, medical office, retail, restaurant and food truck cleaning, commercial floor care, carpet steam cleaning, interior and exterior window cleaning (interior-only for homes), post-construction cleaning, vacant home and short-term rental turnovers, move-in/move-out cleaning, plus restocking and vendor sourcing and coordination.

Yes. We clean medical and dental offices, including exam and treatment rooms, waiting areas, restrooms and high-touch surfaces, following the protocols your practice sets. We don't handle regulated medical waste.

Yes. We clean specialized kitchen equipment such as TurboChef ovens following the manufacturer's cleaning procedure. Hood and exhaust-duct cleaning is coordinated through a certified vendor.

Yes. We clean food truck kitchens, including stainless surfaces, prep areas, floors and equipment exteriors, scheduled around your service days.

We clean common commercial hard floors, including LVP, tile, VCT and sealed concrete, and recommend the right approach for your flooring. Carpet is cleaned with hot-water extraction or shampooing.

Hot-water extraction (steam cleaning) flushes carpet with hot water and extracts it with strong suction. Shampooing works a cleaning solution into heavily soiled carpet first. We use one or both depending on the carpet's condition.

No. We clean windows that can be safely reached from the ground or with standard ladders. For high-rise glass we can coordinate a specialist vendor.

Residential window cleaning is interior-only. Exterior residential windows, especially those with screens, need different equipment and processes, so we can coordinate that work through another vendor if you request it.

We clean in three phases (rough, final and touch-up): removing construction dust and debris and cleaning surfaces, fixtures, interior windows, cabinets and floors so the space is ready for use. Bulk debris hauling isn't included.

Yes. We clean Airbnb and short-term rentals between guests, including a full cleaning and staging reset, linen changes, amenity checks and restocking. Before-and-after photos are available if you opt in.

Yes. We do make-ready cleaning for vacant apartments, suites and commercial units, plus optional refresh visits while the unit is on the market.

Yes. Restocking can be part of your plan, covering paper towels, toilet paper, hand soap, sanitizer, trash liners and breakroom consumables. Send requests anytime through the client portal.

We serve Charlotte, Concord, Harrisburg, Matthews, Huntersville, Kannapolis, Pineville, Mint Hill, Monroe, Mooresville and Gastonia, North Carolina, plus nearby communities around Charlotte.

Scheduling is flexible, including after-hours and weekend service, so cleaning happens when it works best for your business.

Yes. Most commercial cleaning is done after hours or on weekends so we don't disrupt your staff, customers or daily operations.

As often as your building needs: daily, several times a week, weekly or on a custom rotation. We recommend a frequency after the walkthrough.

It depends on headcount and traffic. Busy offices usually need cleaning three to five nights a week; smaller suites often do well with one or two visits. We recommend a schedule after the walkthrough.

Yes. We schedule retail cleaning before opening or after close so the store is ready for customers.

Usually a few hours, depending on the carpet, airflow and humidity. We schedule after hours so it can dry before your space reopens.

Yes. Property management companies can request turns for multiple units from one company account, with each manager seeing their own properties in the client portal.

Yes. A company has one main account and one service agreement, and each property manager gets their own sub-account with their own properties, quotes, schedules, invoices and messages.

Request a quote online with a few details and photos for a preliminary estimate, or book a free walkthrough. We then send a scope of work and quote you can review and sign online.

Request and approve quotes, review and sign contracts and statements of work, request scheduling for approved services (BrightCore confirms each visit), see upcoming visits, ask for before-and-after photos, message the team, request restocking or vendor help, and pay invoices online.

Call (704) 291-2702, email info@brightcorebuildingservices.com, or request a quote online with your property type, approximate size, cleaning frequency and preferred start date.

Yes. BrightCore is insured, and our trained teams work under that coverage.

Only if you'd like them. Photos are optional: clients who opt in see before-and-after photos in the client portal after our team reviews them.

Yes. Every plan has an electronic checklist your crew works from. If you'd like a printed copy, just ask.

Yes. Eco-friendly cleaning products are available on request.

When you need a service outside BrightCore's direct scope, we research potential providers, obtain availability or estimates when you authorize it, and help coordinate introductions and scheduling. You approve the vendor in your client portal.

Third-party work is performed under the selected vendor's own qualifications, pricing, scheduling, insurance, warranties and service agreement, unless BrightCore expressly agrees otherwise in writing.